Return & Refund Policy

Before your bobblehead is shipped, we may provide preview photos during the sculpting process.

This gives you the opportunity to review your custom figure and request reasonable adjustments before production is finalized.

If you need to update photos, modify design details, or make changes to your order, please contact us as soon as possible.

Changes are easiest to accommodate before production begins.

If your shipping address changes, please contact us immediately with your order number and updated address information.

Address changes can be made before the order has been shipped.

Every bobblehead undergoes quality inspection before shipment to ensure it meets our production standards.

If your order arrives:

• Damaged during shipping
• Defective
• Incorrect due to our error
• Significantly different from the approved preview

Please contact us within 14 days of delivery and provide clear photos showing the issue.

Our team may provide:

• Replacement
• Repair Solution
• Partial Refund
• Full Refund (when appropriate)

Customer satisfaction is important to us.

If there is a quality issue with your order, our support team will work closely with you to find a fair and reasonable solution.

Email: support@bobblegifts.co.uk

Approved refunds are typically processed within 72 hours.

Depending on your payment provider, funds may take approximately 7–10 business days to appear in your account.

Every Bobblegifts product is handmade and personalized specifically for the customer who ordered it.

Because each item is uniquely created, custom products generally cannot be returned or resold.

Orders may be canceled before production begins for a full refund.

Please contact us as soon as possible if you wish to cancel your order.

Once sculpting or production has begun, cancellation requests may be subject to a production fee based on work already completed.

The fee helps cover labor, materials, and processing costs invested in creating your custom item.

Each bobblehead is handcrafted by professional artists based on the photos provided.

Small artistic variations are a normal part of the handmade process and do not affect product quality or functionality.

If preview photos are provided and approved during production, requests for returns or refunds based solely on personal preference may not be eligible.

• Personal preference changes after delivery
• Minor handmade variations
• Customer-provided photo inaccuracies
• Incorrect information submitted during ordering
• Damage caused by misuse, accidents, or improper handling
• Normal wear and tear

Please contact our customer service team before returning any item.

Returns sent without prior authorization may not be accepted.